Terms of Service

Last updated: 2026-07-12

These terms govern your use of the Optimaks website and your purchase of our workflow automation services. Paying or signing a quotation constitutes acceptance of these terms.

Services

Workflow Audit: a 45-minute on-site or online diagnosis, delivering a visual workflow blueprint (PDF).
System Setup: implementation of the number of automated workflows stated in the quotation, with 2 rounds of logic revisions before go-live.
Cloud Concierge (monthly): hosting, monitoring, bug fixes, and monthly execution quota with parameter tweaks.

Definition of "One Workflow"

One workflow = a single trigger + up to 3-4 linear actions. Multi-branch logic or integrations across more than 3 systems count as additional workflows quoted separately.
The scope of each workflow is confirmed in writing (quotation or message) before work begins.

Intellectual Property & Data Ownership

You own all business data produced in the system (Google Sheets content, reports, customer records).
The underlying architecture, code and automation logic remain the property of Optimaks and are provided as a cloud service, not transferred with the setup fee.

Client Cooperation

You agree to provide required data and authorisations (e.g. Excel files, WhatsApp number access) within a reasonable time.
If a project stalls for more than 14 days due to missing client inputs, we may invoice according to progress.

Service Levels & Liability

We make reasonable efforts to keep systems stable. Where third-party services we rely on (WhatsApp, Google, etc.) suffer outages, we will restore service promptly but are not liable for indirect losses.
Our total liability is capped at the fees you paid in the preceding 3 months.

Monthly Fees & Termination

The Cloud Concierge fee starts the month after go-live and may be cancelled anytime; upon cancellation we stop hosting and monitoring and will assist you in exporting your business data.

Governing Law

These terms are governed by the laws of Singapore.